For the period shown, the average customer satisfaction survey score was 50.7 out of 55.

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Customer Comments:

  • Very professional and comprehensive service.

  • Very pleased with the audit team, showed interest and enthusiasm for the area being audited, good feedback from staff involved in the process in relation to the professionalism of the audit team.
    Thank you.

  • Very comprehensive. Challenged comments and gave good feedback

  • The audit was undertaken in a professional and thorough manner, delivered its objectives and caused the minimum disruption to officers delivering the service. The auditor is always pleasant, helpful and easy to deal with. Listens well to explanations and understands the service.

  • Well done. A tricky and sensitive audit with good outcomes.

  • Very detailed and thorough process with excellent communication.